On this page we’ll give answers to frequently asked questions about our products, the order process or the website in general. The page is under construction and will be updated regularly.
If your question is not mentioned here, please feel free to contact me at firstname.lastname@example.org!
About Placed orders or Emails received regarding orders
About your Account
About Payment plans
Please also read more about our Payment plans on the Payment Plans-page on our website.
Cancelling my order
About Shipment dates
Some of the products at Jazzinc Dioramas are ready for shipment the moment you order, but most of them are still in production or even the design phase the moment you place your order. The product page shows you the estimated period of shipment at that moment.
During that period from prototyping to an actual product ready to be shipped a lot can happen however – a Corona crisis to name one for example… – and shipment dates change. At this page we’ll give you the latest estimates per product that’s not yet available.
We are a small family team who do this part time so we work with suppliers. They can also have delays when trying to meet our very specific and high tolerance specifications. Especially in these Covid times, our little supply chain will experience delays due to lock-downs. These are all elements out of our control. Please be patient and we will make sure you get your order as fast as humanly possible.
|Product||Ready for Shipment*|
|Tantive IV Rebel Runner Entry Way – Truscale DX 45cm||Starting End of October 2020- December 2020|
|Tantive IV Rebel Runner Entry Way – Truscale 35cm||January 2021|
|Tantive IV Rebel Runner Entry Way – Ultimate 80 cm||January 2021|
|Justice Mobile – Base, Deluxe, Upgrades and Diorama base|
Check which slot you’re in at the productpage
|Millennium Falcon Cockpit – Ultimate, Upgrade and DX |
Check which slot you’re in at the Ultimate or DX productpage
|1966 Mobile – Base version|
1966 Mobile – Ultimate DX
|End of March 2021|
End of March 2021
|Landspeeder, 2nd run||Dec 2020|
|Iron Scavenger||Sep 2021|
|Bespin Gantry Ultimate (very small extra run)||Febr 2021|
|Millennium Falcon Main Cargo Hold – Extension regular, DX extension||Oct 2021|
|BvS Cave Justice Computer Lab – TruScale, Ultimate||Oct 2021|
|Tatooine and Jakku Moisture Vaporator||Oct 2021|
|The Signal||Aug 2021|
|1989 Batwing||Aug 2021|
* When there are more production batches the first one to be shipped will be mentioned here. Hop on over to the productpage to see the batch schedule in detail.
This page is under construction, new FAQ’s will be added regularly. If your question is not mentioned here, please feel free to contact me at email@example.com or leave a comment below!