On this page we’ll give answers to frequently asked questions about our products, the order process or the website in general. The page is under construction and will be updated regularly.
If your question is not mentioned here, please feel free to contact me at info@jazzincdesigns.com!
About Placed orders or Emails received regarding orders
About your Account
About Payment plans
Please also read more about our Payment plans on the Payment Plans-page on our website.
Cancelling my order
About Shipment dates
Some of the products at Jazzinc Dioramas are ready for shipment the moment you order, but most of them are still in production or even the design phase the moment you place your order. The product page shows you the estimated period of shipment at that moment.
During that period from prototyping to an actual product ready to be shipped a lot can happen however – a Corona crisis to name one for example… – and shipment dates change. At this page we’ll give you the latest estimates per product that’s not yet available.
We are a small family team who do this part time so we work with suppliers. They can also have delays when trying to meet our very specific and high tolerance specifications. Especially in these Covid times, our little supply chain will experience delays due to lock-downs. These are all elements out of our control. Please be patient and we will make sure you get your order as fast as humanly possible.
Also check the news page regularly for project- and product updates or subscribe to the Jazzinc Youtube-channel.
Product | Ready for Shipment* |
---|---|
Tantive IV Rebel Runner Entry Way – Truscale DX 45cm | Starting End of October 2020- December 2020 |
Tantive IV Rebel Runner Entry Way – Truscale 35cm | January 2021 |
Tantive IV Rebel Runner Entry Way – Ultimate 80 cm | January 2021 |
Justice Mobile – Base, Deluxe, Upgrades and Diorama base Check which slot you’re in at the productpage | |
Millennium Falcon Cockpit – Ultimate, Upgrade and DX Check which slot you’re in at the Ultimate or DX productpage | |
1966 Mobile – Base version 1966 Mobile – Ultimate DX | First batch Sept 2021 First batch Sept 2021 |
Iron Scavenger | Sep 2021 |
Bespin Gantry Ultimate (very small extra run) | Febr 2021 |
1/12 Justice Vehicle | Aug 2021 |
Millennium Falcon Main Cargo Hold – Extension regular, DX extension | Oct 2021 |
BvS Cave Justice Computer Lab – TruScale, Ultimate | Oct 2021 |
Tatooine and Jakku Moisture Vaporator | Oct 2021 |
The Signal | Sep 2021 |
1989 Batwing | Sep 2021 |
Snow Speeder | Q1 2022 |
Sand Speeder | Q1 2022 |
* When there are more production batches the first one to be shipped will be mentioned here. Hop on over to the productpage to see the batch schedule in detail.
This page is under construction, new FAQ’s will be added regularly. If your question is not mentioned here, please feel free to contact me at info@jazzincdesigns.com or leave a comment below!
Janneke Assink
Hi Brandon,
I’ve reset your password and sent you an email.
Arvin Santiago Salazar
do you ship internationally? I am currently residing in Perth.
Joost Assink
We ship worldwide and we have several clients in Australia
Tjia,Henry Kianto C
where do you based? China?
Joost Assink
No, we are based in Europe
Arvin Santiago Salazar
Thanks may i know roughly how much is the shipping?
Fernando Montiel Vega
Make shipments to Mexico? What would it cost? I’m interested in The Signal – Die cast Searchlight for Detolf or Stand Alone
Joost Assink
Yes sir, we ship to Mexico. It’s not cheap, so if you have a US address it will be much cheaper, but shipping the signal to the US is $75,85
Ganesvara Gautama
Dear Team, can you advise on the height of the Justice league batmobile with door opening upwards? Thanks!
Joost Assink
Hi the 1/6 justice mobile has a height of almost 60cm with the door opening upwards (around 59.1 cm to be exact)
geffa.oliveira
Shipping of the 1/12 Batmobile to Europe (Latvia) is 80 dollars, but shipping to USA is only $30. How’s possible if you’re shipping from Europe?
Joost Assink
Since we ship most our stuff to the USA that’s where the biggest discount is with Fedex.
geffa.oliveira
What courier are you using in Europe?
When I ship relatively big boxes like a Batmobile, I would recommend using DPD http://www.dpd.com
They are present in many, if not all, european countries.
Shipping a big box from UK to Latvia costed me about 35 pounds. 🙂
Might consider for future shipments
Rangsi K.Sonthorn
I’m in Thailand. How much is the shipping cost?
Joost Assink
Hi Rangsi,
Depends on what product you want, but the site will calculate shipping automatically based on your location and the product you select
Matthew Hulatt
Hi, I’m considering purchasing either (or maybe both) of the diorama’s noted:
1/6 Emperor Throne Room – TruScale (without throne)
1/6 Tantive IV Rebel Blockade Runner Entry Way Diorama 45cm – TruScale DX
As a UK buyer, can you give an idea what the overall charges, including shipping would amount to?
Many thanks,
Matthew
Joost Assink
Thank you and nice to hear from you. Since we are also in the EU, the site will calculate the price including shipping, duties and vat.
It will be around $1250
Daeyoon
I live in korea and if it arrives with broken, can you guys support A/S?
Joost Assink
Yes, everything ships insured
Andrew Matner
Although not as popular as Star Wars, would you consider recreating a partial original Enterprise bridge from Star Trek? Qmx have already made a 1/6th captain chair. The helm & navigation console platform could be displayed with the command chair. Science, Communications & engineering consoles are practically identical molds (aside from Spock’s view scanner) and the turbo lift doors, would look incredible with light & sound fx.
A trekkie can dream..
Regards Andy
Joost Assink
I have considered it a few times, but it’s very large, so I was wondering if there would be enough people with both the space and the money to get one
Andrew Matner
Thanks for replying. There is a 1/6th Trek thread on Sideshow freaks forum. Maybe a good place to field for interest? Regards Andy
Marcelo Crocco
Once the item arrives to USA, what’s the carrier who shipps the item within the US?
UPS, USPS, FEDEX or DHL? Thanks 😉
Joost Assink
We have a 38% discount with Fedex, so we use Fedex Economy for all North American shipments
saiberbabo
I’m from Korea.I placed an order in Seoul, South Korea.
my order
1/6 Justice Mobile – Optional Upgrade kit ‘The League’ × 1
I have finished paying for the goods.
I haven’t paid for the delivery fee yet.
When and how should I pay for the delivery fee?
Joost Assink
Thanks. You will get an email when it is your turn and when we ship, you will get an invoice for the shipping cost
Luis Rodrigues
I would definitely be interested… I also have the captain’s chair and the figures as well. 🙂
saiberbabo
On July 26, 2020, I ordered Batmobile and additional league options. When will it be completed and delivered?
saiberbabo
Once the item arrives toSouth Korea, what’s the carrier who shipps the item within the South Korea?
UPS, USPS, FEDEX or DHL? Thanks
saiberbabo
Do you use FEDEX or DHL to ship to Korea?
angryant13nafc
Hi will the 1966 tv series batmobile be presented in a clear display box ?? Cheers marc
Joost Assink
No, that is not part of the product
exdragon3846
1/6 Iron Scavenger figure with flight stand
How much is left in stock?
Also, is there a deadline for reservation dates?
Joost Assink
We are still in the pre-order phase, so you can still pre-order, for around another month
Nicole
What is the deadline ordering for the DX Millenium Falcon Cockpit ?
Joost Assink
It’s hard to tell these days with covid cancellations making cockpits available again that are already partly in production. Right now I’d say at least another month
JOJOJJ
So missed the preorder for batmobile means i will never get one anymore?
Joost Assink
Your only chance would be to be on the waitlist if anyone cancels one that has already been produced. My email address is info@JazzincDesigns.com
arthurparsee
Hello, I had fully paid off the Justice Mobile and the League upgrade kit at the same time, but only the Mobile was shipped. The shipping invoice mentioned both items however. Can you help me figure out how I can get my League upgrade kit? Will I be charged shipping again?
Joost Assink
Dear Arthur,
Due to the tooling redesign, the justice league kit will be shipped separately late May. You do not have to pay extra shipping
arthurparsee
Thanks so much for the prompt reply!
Raul Maille
Yesterday I made another payment for my Justice Mobile (4 days early) and it’s says processing, is it normal? shouldn’t be partially paid?
Support Jazzinc
Hi Raul,
Yes, that’s normal. “Processing” means the payment was received we are processing the payment on our end. You have done all you need to do for this payment.