On this page we’ll give answers to frequently asked questions about our products, the order process or the website in general. The page is under construction and will be updated regularly.

If your question is not mentioned here, please feel free to contact me at info@jazzincdesigns.com!

About Placed orders or Emails received regarding orders

The most likely scenario is that you ordered a Jazzinc product using a payment plan. When you place an order with a payment plan, your first installment gets an automatically generated order number. The monthly payments also get an individual, consecutive, order number. Those orders will get the status Scheduled. To be released upon pay date of that particular partial payment.

So if you placed an order with a 3 month payment plan and received, say, order number 10000, you will receive an email a month later that your monthly payment with order number 10001 is pending payment. The next month 10002 appears in your mail box and so on.

About your Account

You probably placed an order as a guest. This could either mean you were not logged in to your account or you don’t have one yet. If you do no have an account yet, please register an account so you will have a place to see your orders, your payments and your scheduled, future payment.

Please mail us at info@jazzincdesigns.com stating the order number and we’ll link it to your account.

Some products that are marked as Pre orders will show up on the Pre orders tab once ordered. The same order will also appear on the Orders tab.

When an order is being paid for (status Completed, Partially paid or Processing) it’s in the Orders tab with just a View-button on the right. When an order is pending payment (e.g. when you’ve used a payment plan) you’ll also see it in this tab, with a Pay button on the right.

When you’re using a payment plan the monthly payments that are not yet up for payment are in the Scheduled tab. You can wait for them to be ‘released’ (you’ll find an email in your inbox when that happens) but you can also pay them early, by using the Pay button.

We really wouldn’t know! It’s a standard page in WooCommerce My Account and it’s supposed to show your Payment type, not your payments. We can’t change that (yet, we’re working on a redesign), so please just check the statuses of your orders to see if they are paid for or not. You can ignore the My Payments tab.

About Payment plans

Please also read more about our Payment plans on the Payment Plans-page on our website.

Please go to your account page to check on your payments. An order is divided into monthly payments (each having an individual, consecutive order number). In your account you’ll see which ones have been paid for (Statusses Partially Paid, Processing or Completed) or not yet (Statusses Pending Payment and Scheduled). You can easily distinguish the ones unpaid by the Pay button right next to it.

Although we really like it when you want to pay of your payment plan, we can’t re-combine the monthly orders. We’ll have to ask you to log in to your account and pay off each individual payment.

The payment plan always consists of the number of months you selected plus the deposit. So, if you ordered something using a three month payment plan, you will have four payments in the plan. If you order something using a six-month payment plan, it will consist of seven payments. We do not charge interest for our payment plans, so the price will check out.

As explained in the question above, payment plans always consist of the number of months you select plus the initial deposit, so if you want to know your monthly amounts ahead of time, just add one to the number of months you select and divide that the price by that number.

The plug-ins we use only allows us to charge shipping and Paypal fees at the start, so we cannot change that and charge shipping or fees at the end of a payment plan, and that is also the reason why the first deposit is different from the rest of the deposits.

Mid 2020 we stopped adding shipping charges. We now wait until shipping is near and you’ll receive an additional shipping charge invoice. This way you don’t have to pay shipping months ahead of shipping and we can charge the actual fees the carriers charge us.

No. When your payment is due, you get an email and you have to hit the pay button. Preferably as soon as possible, but there’s usually no rush. When a product is ready to ship and you don’t want to miss the first shipment, you would want to have paid all pending deposit payments. You can check your account to see which ones are still due.

On the day you placed your order. So if you ordered on April 21, your next payments will be due May 21, June 21, and so on.

Yes you can! Parts of the payment plan that have the status Scheduled will be listed on the page Scheduled orders in your Account. You can make payments on them as well, just as you can on the ones with the status Pending Payment. Use the blue Pay button right next to the order.

Cancelling my order

Sometimes you have to make some hard decisions and cancel your order. We can understand, life happens.

Of course you can cancel an order and we will refund payments minus the nonrefundable deposit.

Because we make our products to order, you reserve a spot on the production list. A cancellation means we are left with a product and thus the risk of not selling this product. We also calculate cost and order materials based on orders which will be affected by your cancellation. That’s why we can do refunds minus a non refundable amount of 100 USD*. It’s also to cover for expenses made for administrative and payment costs.

* the first $100 paid in total will be considered non refundable, whether that was paid at once or in multiple payments with a payment plan.

Please email us at info@jazzincdesigns.com to cancel your order. Only clicking the cancel button on in your account won’t do. Refunds have to be done manually by us. Payment plans have to be cancelled manually by us too. So please inform us by sending us an email.

Yes, we do. If you’ve already paid for the order or have paid several deposits, we will refund you. Minus the non refundable amount of 100 USD.

Sometimes you have to make some hard decisions and cancel your order. We can understand, life happens.

Of course you can cancel an order and we will refund payments minus the non refundable amount of $100.

Because we make our products to order, you reserve a spot on the production list. A cancellation means we are left with a product and thus the risk of not selling this product. We also calculate cost and order materials based on orders which will be affected by your cancellation. That’s why we can do refunds minus a non refundable amount of 100 USD*. It’s also to cover for expenses made for administrative and payment costs.

* the first $100 paid in total will be considered non refundable, whether that was paid at once or in multiple payments with a payment plan.

Please email us at info@jazzincdesigns.com to cancel your order. Only clicking the cancel button on in your account won’t do. Refunds have to be done manually by us. Payment plans have to be cancelled manually by us too. So please inform us by sending us an email.

No, we’re sorry, but that’s not possible. You can cancel an order and we will refund the amount paid minus the non refundable amount (see questions and answers above). When the money is back in your account, you can make payments with it on outstanding orders.

No. In this type of work delays are more common than not and we will always go for better quality than for meeting deadlines. Delays are therefor not considered non service and therefore no reason for a full refund. As long as the pre ordered product will be delivered, albeit delayed, the non refundable amount applies to your cancellation.

We are a small family team who do this part time so we work with suppliers. They can also have delays when trying to meet our very specific and high tolerance specifications. Especially in these Covid times, our little supply chain will experience delays due to lock-downs. These are all elements out of our control. Please be patient and we will make sure you get your order as fast as humanly possible.

Please take this into consideration when ordering a product that’s still in design, prototype or production phase. Especially when you’d planned this order as a gift and thus needed it before a certain date.

About Shipment dates

Some of the products at Jazzinc Dioramas are ready for shipment the moment you order, but most of them are still in production or even the design phase the moment you place your order. The product page shows you the estimated period of shipment at that moment.

During that period from prototyping to an actual product ready to be shipped a lot can happen however – a Corona crisis to name one for example… – and shipment dates change. At this page we’ll give you the latest estimates per product that’s not yet available.

We are a small family team who do this part time so we work with suppliers. They can also have delays when trying to meet our very specific and high tolerance specifications. Especially in these Covid times, our little supply chain will experience delays due to lock-downs. These are all elements out of our control. Please be patient and we will make sure you get your order as fast as humanly possible.

Also check the news page regularly for project- and product updates or subscribe to the Jazzinc Youtube-channel.

ProductReady for Shipment*
Tantive IV Rebel Runner Entry Way – Truscale DX 45cmStarting End of October 2020- December 2020
Tantive IV Rebel Runner Entry Way – Truscale 35cmJanuary 2021
Tantive IV Rebel Runner Entry Way – Ultimate 80 cmJanuary 2021
Justice Mobile – Base, Deluxe, Upgrades and Diorama base
Check which slot you’re in at the productpage
Millennium Falcon Cockpit – Ultimate, Upgrade and DX
Check which slot you’re in at the Ultimate or DX productpage
1966 Mobile – Base version
1966 Mobile – Ultimate DX		First batch Sept 2021
First batch Sept 2021
Iron ScavengerSep 2021
Bespin Gantry Ultimate (very small extra run)Febr 2021
1/12 Justice VehicleAug 2021
Millennium Falcon Main Cargo Hold – Extension regular, DX extensionOct 2021
BvS Cave Justice Computer Lab – TruScale, UltimateOct 2021
Tatooine and Jakku Moisture VaporatorOct 2021
The SignalSep 2021
1989 BatwingSep 2021
Snow SpeederQ1 2022
Sand SpeederQ1 2022
Estimates as per Dec 2020

* When there are more production batches the first one to be shipped will be mentioned here. Hop on over to the productpage to see the batch schedule in detail.

When your order is scheduled for shipping and you’ve paid remaining balances*, you’ll get the shipping charge invoice with the actual shipping costs at that moment**. Once that is paid, we will ship your order as soon as possible

* check your remaining balance by logging in to your website account (or if you’re a very early supporter in the time we used Paypal invoices: check your Paypal account). We receive a message when you’re fully paid up, that will be our signal to include you in the shipping batch
** if a shipping fee was included upon ordering, the amount already paid will be deducted from the actual shipping charge. 

Current estimates of shipping costs are listed on the product pages. Shipping to some parts of the world (Australia for example) is extremely expensive these pandemic days. If you want to stall your shipment to wait for shipping costs to come down again, let us know by email. We’ll keep your item(s) in storage.

Please also check the address on the shipping charge invoice. That will be the address we use for shipping. If that address has to be changed, you have to send us an email with the new address. Modifying the address in your website account won’t do it, because that only affects the shipping address on new orders. 

If you order the optional Justice League kit or the diorama base later, we will add those to your Justice mobile order.

We will ship them together, after all orders and shipping costs are completely paid. You will remain in your initial shipping slot (if all products are fully paid. If not, you’ll be scheduled in a later batch so we can ship everything together. That will save you on shipping costs).

That depends on a couple of things:

  • whether the product you ordered is available yet or still in design/prototype/production phase
  • whether you’ve paid in full or have a payment plan
  • whether you’ve paid one product or multiple items in one order

You can track shipment dates on the product pages. Especially when the product you ordered is stil in design, prototype or production phase, they tend to vary as there’s a lot that can happen and delay the process.

When there are multiple items in one order, we will ship them together, so you can save on shipping charges. If you want to have them shipped separately, and pay for individual shipping costs, send us an email.

As soon as you’ve paid of your order and the product is available, we’ll send you the shipping charge invoice.

We charge the actual shipping pricing the carriers charge us for shipping your product. We do not charge anything for packing, shipping and handling, so you only pay what the shipper (usually FedEx) charges us. We have a 38% discount, so it is the cheapest option by far. 

With some products we had an estimated shipping charge upfront, so you might have already paid for shipping. We will deduct the amount you’ve already paid from the actual shipping charge at the moment of shipping.

When production is ready and we are preparing for shipping out you get the shipping costs invoice and we ask you to check the shipping address provided. 

On the product page we provide you with an estimate of shipping costs. Because there’s so much time in between we can’t predict the actual shipping costs (especially now, with this pandemic going on, shipping costs have risen terribly). If the shipping costs have gone up for you and you want to wait until they come down again, just let us know and we’ll postpone shipping for you.

This page is under construction, new FAQ’s will be added regularly. If your question is not mentioned here, please feel free to contact me at info@jazzincdesigns.com or leave a comment below!

43 Responses

  1. Janneke Assink
    | Reply

    Hi Brandon,

    I’ve reset your password and sent you an email.

  2. Arvin Santiago Salazar
    | Reply

    do you ship internationally? I am currently residing in Perth.

    • Joost Assink
      | Reply

      We ship worldwide and we have several clients in Australia

  3. Tjia,Henry Kianto C
    | Reply

    where do you based? China?

  4. Arvin Santiago Salazar
    | Reply

    Thanks may i know roughly how much is the shipping?

  5. Fernando Montiel Vega
    | Reply

    Make shipments to Mexico? What would it cost? I’m interested in The Signal – Die cast Searchlight for Detolf or Stand Alone

    • Joost Assink
      | Reply

      Yes sir, we ship to Mexico. It’s not cheap, so if you have a US address it will be much cheaper, but shipping the signal to the US is $75,85

  6. Ganesvara Gautama
    | Reply

    Dear Team, can you advise on the height of the Justice league batmobile with door opening upwards? Thanks!

    • Joost Assink
      | Reply

      Hi the 1/6 justice mobile has a height of almost 60cm with the door opening upwards (around 59.1 cm to be exact)

  7. geffa.oliveira
    | Reply

    Shipping of the 1/12 Batmobile to Europe (Latvia) is 80 dollars, but shipping to USA is only $30. How’s possible if you’re shipping from Europe?

    • Joost Assink
      | Reply

      Since we ship most our stuff to the USA that’s where the biggest discount is with Fedex.

  8. geffa.oliveira
    | Reply

    What courier are you using in Europe?
    When I ship relatively big boxes like a Batmobile, I would recommend using DPD http://www.dpd.com
    They are present in many, if not all, european countries.

    Shipping a big box from UK to Latvia costed me about 35 pounds. 🙂

    Might consider for future shipments

  9. Rangsi K.Sonthorn
    | Reply

    I’m in Thailand. How much is the shipping cost?

    • Joost Assink
      | Reply

      Hi Rangsi,
      Depends on what product you want, but the site will calculate shipping automatically based on your location and the product you select

  10. Matthew Hulatt
    | Reply

    Hi, I’m considering purchasing either (or maybe both) of the diorama’s noted:
    1/6 Emperor Throne Room – TruScale (without throne)
    1/6 Tantive IV Rebel Blockade Runner Entry Way Diorama 45cm – TruScale DX
    As a UK buyer, can you give an idea what the overall charges, including shipping would amount to?
    Many thanks,
    Matthew

    • Joost Assink
      | Reply

      Thank you and nice to hear from you. Since we are also in the EU, the site will calculate the price including shipping, duties and vat.
      It will be around $1250

  11. Daeyoon
    | Reply

    I live in korea and if it arrives with broken, can you guys support A/S?

  12. Andrew Matner
    | Reply

    Although not as popular as Star Wars, would you consider recreating a partial original Enterprise bridge from Star Trek? Qmx have already made a 1/6th captain chair. The helm & navigation console platform could be displayed with the command chair. Science, Communications & engineering consoles are practically identical molds (aside from Spock’s view scanner) and the turbo lift doors, would look incredible with light & sound fx.
    A trekkie can dream..
    Regards Andy

    • Joost Assink
      | Reply

      I have considered it a few times, but it’s very large, so I was wondering if there would be enough people with both the space and the money to get one

  13. Andrew Matner
    | Reply

    Thanks for replying. There is a 1/6th Trek thread on Sideshow freaks forum. Maybe a good place to field for interest? Regards Andy

  14. Marcelo Crocco
    | Reply

    Once the item arrives to USA, what’s the carrier who shipps the item within the US?
    UPS, USPS, FEDEX or DHL? Thanks 😉

    • Joost Assink
      | Reply

      We have a 38% discount with Fedex, so we use Fedex Economy for all North American shipments

  15. saiberbabo
    | Reply

    I’m from Korea.I placed an order in Seoul, South Korea.
    my order
    1/6 Justice Mobile – Optional Upgrade kit ‘The League’ × 1

    I have finished paying for the goods.
    I haven’t paid for the delivery fee yet.
    When and how should I pay for the delivery fee?

    • Joost Assink
      | Reply

      Thanks. You will get an email when it is your turn and when we ship, you will get an invoice for the shipping cost

  16. Luis Rodrigues
    | Reply

    I would definitely be interested… I also have the captain’s chair and the figures as well. 🙂

  17. saiberbabo
    | Reply

    On July 26, 2020, I ordered Batmobile and additional league options. When will it be completed and delivered?

  18. saiberbabo
    | Reply

    Once the item arrives toSouth Korea, what’s the carrier who shipps the item within the South Korea?
    UPS, USPS, FEDEX or DHL? Thanks

  19. saiberbabo
    | Reply

    Do you use FEDEX or DHL to ship to Korea?

  20. angryant13nafc
    | Reply

    Hi will the 1966 tv series batmobile be presented in a clear display box ?? Cheers marc

  21. exdragon3846
    | Reply

    1/6 Iron Scavenger figure with flight stand

    How much is left in stock?　
    Also, is there a deadline for reservation dates?

    • Joost Assink
      | Reply

      We are still in the pre-order phase, so you can still pre-order, for around another month

  22. Nicole
    | Reply

    What is the deadline ordering for the DX Millenium Falcon Cockpit ?

    • Joost Assink
      | Reply

      It’s hard to tell these days with covid cancellations making cockpits available again that are already partly in production. Right now I’d say at least another month

  23. JOJOJJ
    | Reply

    So missed the preorder for batmobile means i will never get one anymore?

  24. arthurparsee
    | Reply

    Hello, I had fully paid off the Justice Mobile and the League upgrade kit at the same time, but only the Mobile was shipped. The shipping invoice mentioned both items however. Can you help me figure out how I can get my League upgrade kit? Will I be charged shipping again?

    • Joost Assink
      | Reply

      Dear Arthur,

      Due to the tooling redesign, the justice league kit will be shipped separately late May. You do not have to pay extra shipping

      • arthurparsee
        | Reply

        Thanks so much for the prompt reply!

  25. Raul Maille
    | Reply

    Yesterday I made another payment for my Justice Mobile (4 days early) and it’s says processing, is it normal? shouldn’t be partially paid?

    • Support Jazzinc
      | Reply

      Hi Raul,
      Yes, that’s normal. “Processing” means the payment was received we are processing the payment on our end. You have done all you need to do for this payment.

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