Life happens. Priorities change. Tough decisions need to be made. As collectors ourselves, we know this.
If you need to make the difficult decision of canceling your order, we will accommodate your request and refund your payments minus the non-refundable deposit.*
Email us for a cancellation request.
*Regarding the non-refundable deposit: it’s not ideal. In a perfect scenario, we’d give you back 100% of your payments. But as a small business that makes products to order, we have to factor the administrative and payment costs and the materials ordered and used. And all of those expenses are compensated by a nonrefundable amount of 10%, if the product is still in the design phase. Once the product moves to the production phase, the NRD amount increases to 30% of the product price. We thank you for your understanding.